Unified standard for supporting and maintaining the licensed products of the Deckhouse ecosystem
Deckhouse
Technical Support
Stay in touch with the experts
Direct contact with the Deckhouse development team
Guaranteed response time
Critical requests receive a response within one hour
Best practices
Recommendations for deploying, configuring, and operating Deckhouse
New features
Over a dozen updates per year with new features, improvements and fixes
Technical support options
| Business editions | Community Edition | ||
| Standard | Standard + | Community support | |
| Vendor support | |||
| Work schedule | 8х5 | 24х7 | N/A |
| Time to respond to a critical request | 1 hour during regular business hours * | 1 hour 24×7 | N/A |
| Assistance with deployment and initial setup | |||
| Operation support | |||
| Recommendations on best practices for configuring and using | |||
| Advising on product features | |||
| Assisting with localization, troubleshooting, and collecting diagnostic data | |||
| Unlimited support requests | |||
| Communication methods | Personal account, phone, e-mail | Personal account, phone, e-mail | Public Telegram channel |
* 10:00 to 19:00 (GMT+3) on weekdays
Unsure of which support option to choose?
Useful links
Community support
Check our Telegram chat for Deckhouse community support
Feedback
Submit an issue to the development team or start a discussion on GitHub
Release announcements
Read announcements in the dedicated Telegram channel and find out more on GitHub
Additional materials
Check out our documentation and quick-start guide
Advanced training
Enjoy training sessions from our leading experts
News & Analysis
Have a look at our blog to learn more about container technology, the latest market trends, and company updates