Technical Support

Unified standard for supporting and maintaining the licensed products of the Deckhouse ecosystem

Stay in touch with the experts

Direct contact with the Deckhouse development team

Guaranteed response time

Critical requests receive a response within one hour

Best practices

Recommendations for deploying, configuring, and operating Deckhouse

New features

Over a dozen updates per year with new features, improvements and fixes

Technical support options

Business editionsCommunity Edition
StandardStandard +Community support
Vendor support
Work schedule8х524х7N/A
Time to respond to a critical request1 hour
during regular business hours *
1 hour
Assistance with deployment and initial setup
Operation support
Recommendations on best practices for configuring and using
Advising on product features
Assisting with localization, troubleshooting, and collecting diagnostic data
Unlimited support requests
Communication methodsPersonal account,
phone, e-mail
Personal account,
phone, e-mail
Public Telegram channel

* 10:00 to 19:00 (GMT+3) on weekdays

Unsure of which support option to choose?

Useful links

Community support

Check our Telegram chat for Deckhouse community support


Submit an issue to the development team or start a discussion on GitHub

Release announcements

Read announcements in the dedicated Telegram channel and find out more on GitHub

Additional materials

Check out our documentation and quick-start guide

Advanced training

Enjoy training sessions from our leading experts

News & Analysis

Have a look at our blog to learn more about container technology, the latest market trends, and company updates